Freightliner of Arizona - Service Survey

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Service Evaluation Survey Please answer each question honestly so that we may learn how to better serve you. Upon completion, you will have the opportunity to receive a discount for your next visit.

Name:
Email:
Telephone:
Company:
Location Visited:
1. During your visit with us, did your Service Advisor greet you & was he/she courteous and attentive to your Service concerns?
Yes No

2. Did we provide you with a comprehensive estimate & repair plan & keep you informed on the status of repairs?
Yes No

3. Were you advised of a completion time and was your vehicle completed at that time?
Yes No

4. Was the Service repair / maintenance done right the first time?
Yes No

5. If parts were needed, did we have the parts available for the repair?
Yes No

6. How would you rate your overall Service experience here at Freightliner Sterling Western Star of Arizona? (on a scale of 1 to 5 where 1 is unacceptable and 5 is outstanding)
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Write any additional comments about your experience in the space provided below.

Do you have your Repair order #? YesNo
			02/09/2012